Covid 19 Policy

HOTEL CLEANLINESS

No.1 Pery Square has always had a reputation for high standards of hotel cleanliness with well-established cleaning procedures and training in place. We have enhanced these procedures/processes with the realities of the Covid-19 pandemic at the forefront of our minds and we are taking robust measures to ensure that the wellbeing of our guests and team members is of paramount importance, to set an even higher standard of cleanliness.

We are passionate about ensuring that the hotel standards of cleanliness do what they can to minimise the risk and enhance safety for staff and guests alike, taking additional measures to reinforce hygiene and cleaning protocols in line with World Health Organization and HSE guidelines. We are closely monitoring and following the official advice and continuously also adapting to the regularly updated advice.

We are ensuring all our team members have been thoroughly trained, briefed and are constantly updated on the ongoing situation. According to these standards, common areas with high traffic such as lobby, the reception desk, board and drawing rooms, public area toilets, The Long Room & Spa No.1 Pery Square will be sanitised more frequently using disinfectants and products proven to be effective against Coronavirus. Our kitchens and kitchen appliances will be sanitised always ensuring the correct disinfection and decontamination.

We have revised the hotel brand standards and listed below are a selection of the areas that we are changing for the safety of our guests:

Guest Bedroom High-Touch, Deep Clean Areas

At No. 1 Pery Square, we have added to our detailed cleaning practices, requiring all surfaces to be thoroughly cleaned with disinfectants. There will be extra disinfection of the most frequently touched guests room areas – light switches, door handles, TV remotes, thermostats.

De-clutter Paper Amenities

Pen and paper will be removed from the guest bedrooms and meeting facilities. The in-room guest directories have been removed also but can be accessed by scanning a QR code that will be available. Menus and brochures can also be viewed by scanning QR codes to adhere to our minimal contact policy

SPA & WELLNESS FACILITIES

Enhanced cleaning regime for disinfecting The Spa, all equipment and common areas. This also includes closing the facility for short periods of time throughout the day to allow for additional cleaning and social distaning measures. The number of guests admitted at any one time will also be limited. Please review our Spa Safety Policy and updated Terms & Conditions. As part of our Covid 19 reassurance plan for our guests we are taking pre payment for all treatments prior to your visit to minimise contact while on site. Reservation confirmation and consultation forms will be emailed to guests prior to arrival

Clean and Clean Again

Increase the frequency of cleaning public areas.

Guest-Accessible Anti-Bacterial Gel

Provide sanitising stations at the main entrances to the property and high traffic areas, to also include sanitising wipes within the hotel lift to allow guests to wipe the elevator button before pressing.

Check-In

Every effort is being made to ensure that the check-in process is made as safe as possible to ensure prompt arrival experience. All guest keys are fully sanitised after every use. We also provide an express check-out to again minimise contact.

Training and Equipment

Throughout the new cleaning process, all hotel team members will be provided with personal protective equipment including masks and gloves, and further training to protect their well-being while continuing to deliver the highest standards. We will provide sanitising stations at the main entrances and high traffic areas and will also include sanitising wipes within the hotel lift to allow guests to wipe the elevator button before pressing.

In compliance with all necessary legal requirements, and to protect everyone’s health, all team members will receive constant training in health protocols and procedures. In addition, we will implement early detection protocols for Covid-19 for all our guests and team members.

In case of suspected infection, the hotel will isolate the guest or team member, provide protective equipment to avoid transmitting the infection, contact local medical services and organise the transfer to a medical centre if necessary.

Social Distancing

To allow for social distancing we have revised the layout of our Bar, Restaurant, Lounge and Spa areas. This has resulted in reduced capacity within these areas, but does provide our customers with a more spacious environment.

Food & Beverage Services

These areas have also undergone a reorganisation that affects everything from logistics to preparation, delivery, consumption and payment methods. No.1 Pery Square will require its suppliers to have health certifications and a delivery process with strict control protocols. Furthermore, food handling standards and serving options have been updated to minimise human contact and services such as room service, a la carte or take-away will be promoted.

The hotel’s food and beverage operations are required to conduct self-inspection using its food safety standards as guidelines, and compliance is validated by independent audits.

We are also enhancing sanitation guidelines and trainings for team members that include hygiene and disinfecting practices. All menus will be single use/ disposable or available via scanning of QR codes and all credit card machines are sanitised after each use. Tables are sanitised after each guest visit. For events, menus and processes will be adapted as per the new guidelines.

Water purification & air quality protocols

Surface and handling areas will be kept extremely clean and air and water purification systems will be controlled more than ever, reviewing, and reinforcing our new commitment to guest and staff safety.

10 HIGH-TOUCH, DEEP CLEAN AREAS IN THE GUEST BEDROOM

SWITCHES & ELECTRONIC CONTROLS
Lights, lamps, switches and electronic controls.

HANDLES & KNOBS
Doors, closets, drawers, furniture knobs and curtain pull handles.

MAJOR BATHROOM SURFACES
Toilet handles and seats, splash walls, shower/tub controls and sink faucets.

CLIMATE CONTROL PANELS
All function buttons.

TELEPHONES, REMOTE CONTROLS AND CLOCKS
Handsets, dial pads and function buttons.

BED & BEDDING
All bed linens including duvet covers, pillowcases and sheets.

BATHROOM AMENITIES
Individual washroom toiletries, tissue boxes, soap dishes, amenity trays and hair dryer.

HARD SURFACES
Tables, desks and nightstands.

WARDROBE ITEMS
Iron, safe handle and keypad.

OUR COMMITMENT TO CLEANLINESS

We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our staff and guests. We are working to ensure that the team meet the latest guidance on hygiene and cleaning. Our health and safety measures are designed to address a broad spectrum of viruses, including Covid-19, and include everything from handwashing hygiene and cleaning product specifications to guest rooms along with common area cleaning procedures.

Patricia Roberts

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